Recent Posts

Top Fire damage tips to get your home restored after a Fire.

9/11/2019 (Permalink)

SERVPRO is dedicated to assisting families in our communities after they’ve been through any type of fire crisis.

Fire damage to your home is often no small task to restore. SERVPRO is dedicated to restoring homes after they’ve been through any type of fire. In many cases, we will receive calls asking us what to do after a fire. Here are a few tips that we give to customers asking about where to start.

Keep in mind that fire restoration is a big job and it will take time and skill to complete. Your SERVPRO Technician will be trained on any given job that they do. Consider if it is worth it to you to handle the messy cleanup, or if hiring a highly skilled restoration company that specializes in fire damage to do the job with your guaranteed satisfaction.

  • There are many different items that require attention after you’ve had in a fire in your home. If the damage isn’t bad, you can scrub the walls with special products to remove the unwanted smoke odors. Most of the time, you will want to repaint after you’ve cleaned and dried the walls to mask any residual odors.
  • Limit the movement in the home. By walking around the home and tracking soot all over the floors, you are essentially embedding the soot into the carpets and that makes for a much more difficult restoration job.
  • Mold and Mildew could potentially start to grow after you experience a fire in your home. This occurs often because of excess moisture in the home caused by the fire department as they are extinguishing the fire. Mold and Mildew can attach and grow on nearly any surface in your home and it may be difficult to know if you’ve cleaned all of the affected areas.
  • Floors and carpets receive the majority of the damage when the fire department comes in to extinguish a fire. Because of all the excess water in the home, and the soot already existing from the fire, will most likely need to pull the carpets and replace them. You may want to call a professional fire damage restoration company to assist you with this lengthy process. SERVPRO is where you can find the fire damage restoration experts. Call SERVPRO 24/7 to perform this task.
  • Dry cleaning clothes is the most effective way to remove soot and smoke odors out of your clothing. Just simply washing the garments in the washing machine will not provide you will a “preloss condition” garment.
  • Kitchen items are another factor in the cleaning process that will take time and a great deal of elbow grease. Items that are in contact with your food MUST be cleaned before you use them again. Let dishes soak in a solution of bleach and water (2 tablespoons of bleach per gallon of water) for about 30 minutes. Some items will not release smoke such as rubber and wooden items; it is important that these items are thrown away if you’re unable to get them sufficiently cleaned.

Your Help Is HERE

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

Why you may need to board up your home after a fire

9/2/2019 (Permalink)

Boarding up homes can be one of the first pieces in the puzzle of restoration.

In the case that you have a fire, it may be necessary to board up your home. The most important reasons to do so are to keep the external elements out and to prevent additional losses.

If you have items in the home, you will want to board up so that looters are not able to enter the property and steal them. Even if you have valuable items that are un-salvageable, it is still important to keep those items in the home until they can be documented for your insurance. SERVPRO helps to decide what items are salvageable and which items are not salvageable.

Depending on your insurance policies, you may be able to replace these items without cost to you independently. If the items are stolen from your property before this happens, it can make the process with your insurance troublesome.  The loss of items in your home could be far more expensive than restoration work. Especially if you have many electronic items, these can be very expensive to replace.  

Keeping out the elements is important to limiting the amount of soot that is spread across your home. Soot is very difficult to remove from textiles and is even harder once these particles have been stepped on and effectively embedded into the carpets. It’s also important to limit the exposure to additional water, wind and sunlight to prevent compounding the damage done by residual smoke and soot.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

15 most common industry-used terms, Defined!

8/15/2019 (Permalink)

SERVPRO of Crawford &. South Washington counties is here to help 24/7 at 479-318-6774!

15 Restoration Terms Defined

We know that you may not be familiar with the restoration process. We’ve created this list to help you understand what it is that we mean by our industry terms.

Air Mover: Industrial strength fans that are used to dry your property after water damage

Agent: The person at an insurance company that interprets a policy and works with customers

Adjuster: Insurance claims adjuster who advocates for the policyholder in appraising and negotiating a claimant’s insurance claim

Anti-Microbial Solutions: Cleaning products used to remove microorganisms from materials and prevent them from returning.

Bacteria: A very large group of microorganisms comprising one of the three domains of living organisms.

Claim: What you file when looking to collect money to make repairs from your insurance company.

Containment Area: Temporary plastic barriers that are used during mold removal projects to contain mold spores and work to a smaller area.

Dehumidifier: Used to pull water vapor out of the air and bring moisture levels back to normal/acceptable conditions.

Demolition: Point of work prior to drying where all saturated drywall, carpet, insulation are removed and discarded.

Drying Time: Period of time where dehumidifiers and air movers are placed within the property. Typically 72 hours to remove all remaining moisture from the air and structural materials.

Extraction: The initial step of a water damage restoration where excess water is removed from a property via pumping equipment.

Humidity: Measurement of the amount of water vapor in the air.

Inspector: Designated party to interpret the severity of situation and offer recommendations on what does and does not need to be done; preferably a separate entity from those fixing the issues.

Moisture Meter: Tool used to detect amount of moisture within walls or materials and help locate sources of water intrusion.

Mold Testing: Air and surface samples taken to identify the species and quantity of mold present within a property.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

SERVPRO is here to help get your school year started off right!

8/13/2019 (Permalink)

  1. Ease back into routines

It’s always hard for kids and teachers to say goodbye to summer and start their new school year. You can make it easier on them by trying to get them into their school morning routines just a little early! By waking up in time to get ready and go to school, kids will be more likely to be on time the first few days of school! It’s very important to have your kids up and ready so that they will be awake and ready to make new friends and learn a lot along the way.

  1. Shopping times and tax free weekend

It’s usually better to wait until around September to get the best deals on clothes and shoes for school. Most people need to get these supplies when the school year first starts because of their kids changing sizes and wanting to have a new first day of school outfit. If you can hold off just a few weeks, you will see that the prices will drop and you will be able to make your money go further with your purchases. 

August 4th and 5th this year is Arkansas’ Tax Free Weekend! If you are needing these things before the school year starts, this is the best time for you to buy school clothes, shoes and back to school supplies. Savings from Tax Free Weekend will be bigger depending on how much you spend. How much will you save this school year?

  1. Kindergartener’s Apprehension

If you have a kindergartener that is going to be starting school this year, it’s important make sure to calm their fears before you get there. Talk to them about school and why it is important so that they won’t be inclined to sit back and watch but to be active and make friends!

  1. Let your children meet their teacher before school starts

On the first day of school, you’re children are worried about if they will be accepted, if they will like their teacher and vice versa. By having your child meet with the teacher in advance, the teacher will be a familiar face to them and they won’t feel like they are surrounded by all strangers. Consider speaking with the teacher on getting feedback based on how your child is doing once you leave them in the morning and what you can do to make the transition more seamless for them.

  1. Help is available if you need financial assistance

If you are struggling financially and are needing assistance with the cost of school supplies, look around your local area and see if there are any nonprofits that help to deflate this cost by giving you backpacks, pencils, paper and other various school supplies. There are many non-profits that are dedicated to this cause. The Kids in Need Foundation is a nonprofit that provides over 6 million kids with school supplies every year. They also donated boxes worth of school supplies valued at $500/each to schools that have low-funding and high-need in this area. 

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

How SERVPRO treats water damage

8/6/2019 (Permalink)

Step 1 - Emergency Contact

When our office gets your call, we will guide you through answering several questions so that we can get an idea for the extent of the damages. These questions are what will help us to understand your situation until we actually get to the property. This initial point of contact is so important in an emergency. The quicker you call, the quicker we can get the mitigation process started.

Step 2 - Inspection and Water Damage Assessment

After we’ve received information from you, we are ready to go to the property to inspect the extent of the damage. We will determine the source of the water and the proper drying procedure. SERVPRO develops a plan of action within our team to restore your home or business to preloss condition.

Step 3 - Water Extraction

Our pumps and vacuums are powerful enough to extract hundreds of gallons of water. SERVPRO starts this process as soon as possible to minimize further damage and to help prevent mold growth. Based off of the size of the space and number of rooms affected, we can allocate the correct amount of equipment to dry your home or business.

Step 4 - Drying

After the water is removed, SERVPRO uses special equipment to get to the water that still remains. To dry this remaining water, SERVPRO uses air movers and dehumidifiers to dry the area and keep mold from growing.

Step 5 – Ultrasonic cleaning

This is for the items that are in your home, like furniture and clothes. Our Ultrasonic equipment is top of the line. SERVPRO uses air scrubbers and fogging equipment to make sure that your home is thoroughly dry.

Step 6 - Restoration

The last step of our processes is to restore your space. This can be a minor step by just replacing a few panels or drywall. This could also be a very big task, like a major reconstruction when more than one entire room is affected.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

How SERVPRO slashes response time to get to your property FAST!

7/24/2019 (Permalink)

How SERVPRO cuts response time – Why SERVPRO 

After you have a disaster happen in your home, time is everything. Mitigation and Restoration jobs can take time depending on the type of damage and duration of the loss. These four factors make SERVPRO Faster to Any Size Disaster.

SERVPRO franchises out their locations. This means that you likely have a SERVPRO franchise serving your community. A local franchise can quickly respond to calls. We are familiar with the local area and we’re able to be efficient with our time and resources. We regularly check calls, and are determined to get back to you as quickly as possible.

Our crew is trained to know how to respond and handle any kind of loss situation. Our Production Managers are tasked with arranging where our crew will be each day and what they are to be working on. The quality of training is a major benefit to having local franchise that is backed by a national corporation. SERVPRO provides training classes to get our crew certified in all the necessary areas. Your SERVPRO trained professionals will respond Faster to Any Size Disaster.


In the event of a major flood, storm or other large-scale disaster, a local franchise can achieve a faster response time than what would be possible if you had to look outside your community. If a region is experiencing increased demand for mitigation and restoration services, the SERVPRO Corporation can call on nearby franchises to provide additional equipment and crews that will reduce wait times. At SERVPRO, we know that when there is a large disaster, you need a company that will share your sense of urgency.

SERVPRO is trained and equipped to perform both mitigation and restoration services. SERVPRO strategically does this to shorten the length of time the customer’s entire job takes from start to finish. By eliminating the extra step of having another party do the repairs, we reduce the amount of time our customer’s homes and lives are disrupted.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

See our website for more about Crawford and South Washington Counties.

How do you choose a Restoration company for your commercial business?

7/24/2019 (Permalink)

Whether your issue is a flooded basement, mold infestation or fire wreckage, its time to call someone that can help you restore and repair your property to preloss condition. Are you familiar with restoration businesses? Do you know what to look for in a production team?

The first thing to think about is does the company you’re looking for have the training necessary to complete the job? You want someone who knows what to look for and how to solve your issue. It’s also important that the company you chose is equipped with the needed materials to finish the job. Ask what kind of equipment is needed for your job and make sure that they have that on hand. 

Once you are suggested to use a certain company, or search for one yourself, make sure that you check their legitimacy. We live in a time where it is much easier to falsify documents and websites, so being on top of this is going to eliminate a lot of potential chaos for you and your family.

Search their website and social media accounts

Here are a few things you can do to avoid contacting fake or unprofessional restoration companies. Start with a search for them to see if their website comes up. You might also try searching them on social media to see if they have information there.  The services that you should find listed are Water damage restoration, fire damage restoration, storm damage restoration, mold remediation and content restoration. After you do this, you’ll have a better idea of what each company is all about and what they value as a business. These pages should be detailed with descriptions of what different types of damage are and how they will address them.

Look at their Previous Work

In order for businesses to show that they are legitimate, they will usually show examples of their past work. This is often going to be before and after photos and testimonials/reviews. Before and after photos is a good place to see what that business has experience doing and how extensive their work history is. is The review section is where customers are active by sharing what their experience is like.

Quiz them to see what they know

If the company you’re calling is professional, they are going to know what you’re talking about and how to help. If you have questions about what services will be provided, processes with your insurance claims/adjustments, etc. By going through the company’s site, you too are able to ask smart questions. This helps you and your chosen restoration company to communicate clearly and make a plan that will cater to your needs. Let the restoration company serve as your “eyes and ears.” You want your restoration job to be done professionally, because if not, it could cause more harm than good to your property.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

How to keep your pets safe during a fire

7/19/2019 (Permalink)

Notify fire officials as soon as possible of any pets so that responders will know to rescue ALL members of your family.

As a pet owner, people will often become as attached to their pets as they are their human family. With all of this time, money and love invested into your furry friends, you want to protect them just as fiercely as you protect your human family. House fires can happen in the blink of an eye and a readiness plan is imperative for you to safeguard your family. There are several things you can do to prepare all the members of your family, especially the furry ones, for a fire.

Records

Keep your pet’s records along with your family’s vital information and documentation. In the case of emergency, these documents are critical and should stay together for quick access in the case of a sudden emergency.

  • Pet adoption papers
  • Vaccination records for every family member and pets
  • List of medications for every family member, if applicable
  • Social Security information/birth certificates

Consider a document folder or fire safe for these items because in the case you were to lose them, you could delay processes for other services you might be in need of soon, like filing insurance claims, getting medical attention, voting or traveling abroad. It’s also always a good idea to have an electronic copy of these items as a backup, just in case.

Emergency Planning

If a fire does happen, your family and pet’s safety is the most important thing. You can assemble an “Emergency Kit” for these items, so that you are able to grab your kit and go in the case of a fire. In your emergency kit, you need to include food for humans and pets (at least 3 days’ worth), water, medications for pets and/or family members and a small first aid kit. Once your bag is assembled, place it in a place that everyone in the home can agree upon. Communicate the location of the bag to all family members/people living in the household. Place your items in a duffle bag so that you can easily pick it up on your way out of your home.

Firefighters

In an emergency situation, you and your pets will feel a sense of urgency. Pets can sometimes sense fires before you do, so be aware and consider strange behaviors as warning signs. Always make sure that if a fire has gotten out of hand, do NOT try to put it out alone. Once it has gotten large enough to overpower you, it is a much bigger threat to your safety and the safety of the people and pets you love.

Let firefighters know that you have an animal on the property. You can do this by leaving a sign near your front door with a number of animals and species to indicate that there are pets inside. You can also keep pets close to an entrance that way they will be more easily accessible than if the firefighters had to search for them.

You can’t wait until the emergency occurs to start thinking about fire safety!

Creating your emergency preparedness plan will increase your chances of making sure that all loved ones in your home are safe at all times.

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.

SERVPRO handles Mitigation, after the storm

7/19/2019 (Permalink)

We’re here to help 24/7!

We’re here to help 24/7!

Flash flooding has been putting residents of Northwest Arkansas on notice that their homes may be a risk. All it takes is one torrential downpour, and even homeowners who never experience wet basements or foundations find themselves inches deep in flood water. Flooding and water damage are common services. We’re prepared to help you from beginning to end in order to get your home back to preloss condition.

Many different things can happen that would expose you to flood damage during a rainy season.  Overwhelmed gutters and downspouts fail to divert all the water rolling off your roof away from your foundation, sending it into your basement. At the same time, the unrelenting rain over several days saturates the ground around your home or commercial property, while water is consistently seeping inside. You need a crew of workers who know their way around submersible pumps and water extractors. We’re here to help!

 
Our team arrives as quickly as possible when the job is called in. SERVPRO will then work to remove the standing water. Our certified technicians are crucial to the process when removing water from carpets and hardwood flooring. The equipment we use is powerful. It’s important to know how easily you can damage the floors worse by not following the correct processes.  


SERVPRO ensures that drying technicians evaluate the condition of any appliances or heating and cooling systems in your water affected area. Care must be taken as water conducts electricity and can be deadly until the area dries out and are inspected for safety. We also help inventory and remove items stored in the flooded areas. Staging these items away from the basement gives us and you a chance to ascertain the damage and decide what strategies to use to sort, dry, and discard articles damaged beyond restoration. 

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here

Don’t ignore water damage, it will cost you more money!

7/18/2019 (Permalink)

When facing water damage, don't hesitate in calling SERVPRO. You could be preventing a mold infestation and loss of your home’s belongings.

SERVPRO helps families and businesses locally, by performing necessary mitigation and restoration work. Damage can happen to homes and other buildings under all circumstances. When water is involved, we act as quickly as possible to mitigate the damage. 
 
If the water damage seems small to the property owner, many times people assume it will simply dry out and everything will be fine once it does. When a large quantity of water invades a home, drying out without some help can lead to other huge problems related directly to water accumulation. 
 
Also, forcing something to dry too quickly can also increase the chance of more damage. Permanent damages like warping and cracking can happen to many surfaces in your home. Flooring must dry steadily and we have the equipment specifically designed to extract moisture at a steady rate. Heating these aspects of your home helps ensure that interior areas release the moisture that’s been retained so the items dry thoroughly and with as few errors as possible. 
 
Water damage can also cause your home to smell strange. We address the issue of odors where they begin when we locate the exact location that the water entered through. When water damage causes unwanted odors, we have the equipment to eliminate the odor completely. It neutralizes odors and keeps the home from smelling like before. 

SERVPRO of Crawford & South Washington Counties should be your first choice for any residential or commercial restoration needs. Our team of professionals is trained to assess the damage and potential threats, extract and contain the affected area, dry, and restore your property to preloss condition. 

SERVPRO of Crawford & South Washington Counties is available 24/7 by calling 479-318-6774.

For more about Crawford and South Washington Counties, click here.